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About Return & Refund Policy

Return & Refund

Sign For a Parcel: 
 
Diecast model is fragile, please inspect item before sign an EMS parcel, it can be rejected if damage found, then the parcel will be returned for free. Once signed, we will not be held any responsibility for damagement, NO EXCEPTION 
 
 
Return 
 
1) Buyer pay return postage for the reason not caused by our side, the original postage will not be refunded 
 
2) Undeliverable shipment returned, the original postage will not be refunded 
 
3) Reject to sign (EMS only) for visible damagement, the original postage will be refundedThe buyer is responsible for return shipping costs.
for our product, we go through 3 times QC before we ship out your item to make sure the item have no any missing parts,so it is very rare to see any complain about missing parts,but sometimes item parts might loose due to transportation , but it is sure the part will be still remain inside the boxes, so please kindly advise you ,open your box in gentle ,double check is there any loose part (also printed car plate if you are requested) remain inside the box before you throw out the box!
 
 
 
No exchange ,return or cancellation is allowed becasue of simple mind change
order that is confirmed with and estimated shipping date wll be in process and cannot be cancelled 
such return or exchange is ly allowed for the reason below 
 
Major Defect
Wrong item being delivered
 
Exchange is only accepted if request is made within 5 days after receving the item 
you can contact us through our email inquiry@carloverdiecast.com
please keep the item in original packing and unused condition , otherwise exchange or refund is not accepted
all exchange & return pricing is based on the price of your purchasing date
all replacement item will only be delivered out after receiving return item 
for more inquiry ,please contact us via email : inquiry@diecast-model.mybigcommerce.com
or visit our web site http://www.carloverdiecast.com/
 
For Refund, we accepted refund if 
item undelivered , please contact us witin 21days upon you order placed,and contact us for further assitance in services@carloverdisecast.com,and we will do full refund if we confirmed the delivery unsccussfully 
refund will be credit back to your paypal ,visa, master card or bank deposit (singapore) as which the method you paid for
we also accpeted partially refund if we both agreed some situation of the condition of your item, but it will be based on case by case ,please contact us for claify

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